A, the introduction of DHL:

DHL, since the creation of the United States is a German and American joint venture, is currently the courier freight company, is currently the world's largest air express freight companies. DHL is the global express, intercontinental air cargo transport and leader, is the world's first maritime transport and contract logistics provider. DHL from the document to provide customers with supply chain management of a full range of logistics solutions. Both DHL document or package, whether it is today, limit or limits day service, DHL can provide to meet your demand for services, China International is now the DHL express in the Asia-Pacific region level agents, price reasonable, delivery fast, is your first choice international courier service.

two, DHL:

1, DHL perfect advantage of express and logistics services
2, DHL the world's largest express delivery and logistics network
employees - more than 285000 people; the office - - about 6500; transport, warehouse and distribution center station - more than 450; Ports - 240; aircraft - 420 frame; vehicle - 76200; countries and regions of more than 220; annual volumes - more than 1500000000; the destination covered -- 120000
3, DHL Airlines flight connecting the world, DHL itself has 4 airlines.

three, DHL billing ( including price, additional fees, tariffs )

1 ) DHL price
HKDHL price can be in pass rate website directly query:

HKDHL volume weight = long cm X wide cm X high cm /5000, if the volume weight is greater than the actual weight, according to the volume weight billing, according to whichever is the greater.
2
) DHL surcharge surcharge: remote to remote regions express subject to Remote Area Surcharge ( excluding the United States ), standard : 3.6/KG, minimum charge is 180 yuan per ticket, remote surcharge to be additional fuel surcharge; DHL query remote site: http://remoteareas.dhl.com/jsp/first.jsp, website not 100% clear, but ultimately all with DHL bill. As of DHL bill presentment for remote remote costs need to charge, I Division will automatically receive the remote costs.
: textiles textile cost vote plus 50 yuan ( the United States 60 yuan, Nigeria is not connected with the textile): HKDHL
fuel surcharges on fuel surcharges have been included in the
3 DHL
) freight tariffs to specific clearance cost basis (usually declared value high the tariff is relatively high, if the declared value than the actual value is too low, will have a relatively high tariffs ) if the addressee refuses to pay customs duties, tariffs will automatically by the sender to assume.

four, DHL AWB:

five, the limitation of

package is from the service of DHL warehouse began to count, reference normal delivery time for 2-7 days ( this effect for the Express online to the recipient received this express stop ), except in special circumstances! Delivery time and destination customs clearance time and the schedule is very much.

six, tracking service

goods left the pass speed processing center harbor day in HKDHL Query Web site to see the collection records, on the HKDHL website inquiries to the tracking information, and can be found in time and the name sign.
DHL Division I processing after shipment tracking number can be generated from Division I, normal delivery within 2 working days after the internet. After the Internet provided by the Division I track can be used as reference information for real-time tracking, query method is as follows:
1 ) DHL login query website: http://www.cn.dhl.com/publish/cn/zh/ eshipping/track/sref.high.html
2 ) Click to the sender information tracking, as shown below:
3 ) fill the sender reference information bar is provided by the Division I track number, then fill out shipment date range from the list, click tracking button drop down to, this column date note fill than delivery time, as shown below:

seven, volume weight limit and Overweight Surcharge

one-piece maximum edge length does not exceed 1.2 meters, one piece does not exceed 70KG, for ultralong overweight single parcel please prior to shipment advice our customer service staff.
1 ) sent to Nigeria goods, weight of single piece cannot exceed 50KG, single ticket does not exceed 50KG, suggested that split into multiple votes, the votes of each weight not exceeding 50KG;
2 ) sent to Angola express, the single piece weight should not exceed 50KG, single ticket not exceeding 250KG;
3 ) sent to Tunisia one-piece weight should not exceed 30KG, a single ticket not exceeding 40KG;
4 ) sent to Algeria express, one-piece cannot exceed 40KG.

ultralong Overweight Surcharge is calculated as follows:
1 ) 1 number ( i.e. goods ), regardless of the number of parts, as long as there is one or more pieces of side length of more than 120CM or weight over 70KG, HKDHL will charge a 200 surcharge;
2 ) 1 number ( i.e. goods ), regardless of how many parts, if has a side length of more than 120CM, while the other one is heavier than the 70KG, HKDHL also only charge a 200 surcharge, namely: 1 number ( i.e. goods ) at most will charge a 200 surcharge, but does not need to calculate the fuel surcharge.

eight, forbidden to mail items

1 ) air embargo of dangerous goods, liquid, powder. And the country banned the export of goods, such as antiques, currency and other tort product.
2 ) need to provide additional information of items
A, battery and battery containing mail items, required to provide a MSDS certificate and Ke Nobu (required to provide original ) ( this need please contact customer service personnel),
B mail brand-name products must provide the formal purchase invoices or authorization of

nine, compensation / insurance / other value-added services

1 ) compensation standard for small pieces of
, shortage, damage such as parcel
recipient received a parcel weight, number, number does not match, the damaged parcel post, ask the recipient received parcel 24 hours to the destination DHL feedback loss or damage. And in 7 working days will be the recipient in the local registration filing number provided to the Division I, in order to DHL survey claims. As shown by DHL after verification, the maximum compensation for free shipping, compensation package of the declared value does not exceed the maximum, 100USD, part is broken or missing according to the actual loss of volume percentage of total compensation, but the maximum compensation not exceeding 100USD.
due to Customs checks cause parcel lost
parcel in when passing the customs, customs check to open the parcel, packet loss may result, parcel post articles ( full or partial ) lost, or were seized by the customs. Pass speed express does not assume any liability arising from.
2
) insurance can buy insurance to reduce unforeseen losses, the Division I suggest valuables to buy insurance.

ten, customer order system operation

1 ) item description
declaration commodity needs to fill out the actual name and number. Do not accept gifts or sample declaration.
2 ) declared value
customers can decide to fill in the amount of the goods according to the actual declaration, proposal value declaration, in order to avoid high tariffs and penalties.
3 ) recipient address
HKDHL does not accept PO BOX mailbox address, the recipient must provide phone, fill in the above information should be completed in English, other languages.

eleven, customer packaging requirements

note packing should be intact, not damaged, the bag outside in addition to address labels, as far as possible not to take other independent label, for fragile best package is fragile. Mark, in the parcel post front middle position, must be affixed to the speed of logistics system inside print address labels, please put your package packaging to avoid damage in the transportation.

twelve, a return

HKDHL if the recipient cannot sign, because as the package cannot enter the destination customs or within the prescribed time limit, does not provide opinions, and causing the parcel to be returned to the sender, from the country of destination Hongkong or return Shenzhen freight borne by the sender. Pass rate in the sender account automatic deduction of relevant expenses.